Refunds, plainly

01 The short version

You can cancel anytimeand you’ll never be locked in. Because we begin working on your requests as soon as a cycle starts, monthly subscription fees are generally non-refundable once work has begun — but we’re reasonable people, and the situations below spell out where a refund does apply.

02 Cancelling vs. refunding

These are two different things:

• Cancelling stops your subscription from renewing. You keep access for the rest of the cycle you’ve already paid for, and you’re not billed again.
• A refund returns money for a cycle. Since the service is delivered over the month, cancelling part-way through does not automatically refund that month.

If you simply don’t need us for a while, pausing is usually the better move — it banks your unused days for later instead of forfeiting them.

03 When you’re entitled to a refund

We’ll refund you in these cases:

• We never started. If you’ve paid but no work has begun on your board and you ask to cancel before it does, we’ll refund that cycle in full.
• Duplicate or accidental charges. A double-charge or a clear billing error is refunded in full, every time.
• We can’t deliver. If we take on your subscription and find we genuinely can’t do the work you need, we’ll refund the unused, unworked portion of your current cycle.
• Where the law requires it. Any non-waivable refund or cancellation right you have under the consumer law that applies to you stands, regardless of anything else here.

04 When a refund doesn’t apply

So expectations are clear, refunds generally aren’t available for:

• A cycle where we’ve already carried out or delivered work in good faith.
• Cancelling part-way through a paid month — you keep access to the end of that cycle instead.
• Delays caused by feedback or access we were waiting on from you.
• Dissatisfaction with a creative or technical direction we revised in line with your briefs — we’ll keep iterating, but the work was still performed.
• Change of mind after work has begun.

05 If something isn’t right

Before thinking about a refund, tell us. Most issues are quicker to fix than to refund — that’s the whole point of working in tight revision loops. Email [email protected]describing what’s off, and we’ll make it right or talk through your options.

06 How to request a refund

Email [email protected] from the address on your account with your subscription details and the reason for the request. We aim to review and respond within 5 business days. Approved refunds are returned to your original payment method through our payment processor; how long it takes to land depends on your bank or card provider.

07 Changes to this policy

We may update this policy as the studio evolves. The date at the top of this page always reflects the current version, and the policy in force when you were billed is the one that applies to that charge.

08 Contact

Anything about billing or refunds: email [email protected] or call +233 59 202 4394. Cleverbench, East Legon, Greater Accra, Ghana.